We've partnered with professional sound healers —Heart Resonance and Sound Healing Australia — who use our handpans in their sound healing sessions. Book a sound healing session with them and let them know you'd like to try the handpan in advance.

We offer a 30-Day Satisfaction Guarantee

We offer a 100% refund guarantee on all regular orders within 30 days of receipt. Whether it's not the right fit or your circumstances have changed, we're happy to take it back, no questions asked — as long as the handpan is in brand-new condition with the original box and foam packaging intact.

We'll provide a prepaid return shipping label and issue a full refund upon safe receipt. For returns after 30 days, please reach out and we'll do our best to help.

Exceptions

Original Packaging Disposed Of — Without the original box and foam, we're unable to accept the return as the handpan cannot be safely shipped back. Please hold onto your packaging for the first 30 days.

Custom-Built Handpans — Orders placed through our Build Your Handpan process are made to your personal specifications and cannot be returned under any circumstances.

Discounted Handpans — Orders placed with a discount code or special offer are not eligible for our free return service. Returns may still be possible at our discretion, but return shipping costs will be your responsibility.

Founded in the UK in 2016, NovaPans has delivered over 3,000 handpans to players around the world. Every handpan is hand-tuned by our builders and inspected by a professional before it reaches you.

We're dedicated to offering quality handpans at every level, backed by great service and fast delivery — no waiting lists, no inflated prices.

Shipping is FREE across Australia and New Zealand!

Our price includes shipping, customs fees, and GST — we take care of everything, delivered straight to your door.

Since every handpan in our store is built to order and individually hand-tuned by our building team. Each handpan takes time to properly construct, tune, and inspect before it's ready to ship.

For Standard Orders, build times vary depending on the model:

• 9 & 10 Note models — approximately 3–4 weeks
  
• 13 Note models — approximately 4–5 weeks

Custom Orders (Build Your Own Handpan) - approximately 5–6 weeks

We never rush this process — your handpan deserves to arrive perfect.

Generation 4 — The Starter Handpan
Perfect for beginners. The Gen 4 is crafted from nitrided steel, lightweight, and our most affordable model. Available in 9 and 12 notes, all on the top side. Hand-crafted and easy to pick up — you'll be playing within minutes.

Generation 3 — The Busking Handpan
Built for the outdoors. The Gen 3 features a thicker nitrided steel shell that can take harder playing, with a clean, punchy sound that carries well in open spaces. Short sustain, but incredibly clear projection — ideal for busking and outdoor performances.

Generation 7 — The Sound Healing Handpan
Our finest model. The Gen 7 is crafted to the highest standard with the longest sustain and the most immersive sound. Perfect for sound healers, musicians, and dedicated beginners who want the very best from day one.

Yes! We can build your handpan in any scale you like and with even more notes than our 13 note models if you so desire, just contact us and we can provide you with a quote.

We currently offer retuning services for our NovaPans Australia customer ONLY. We do not have re-tune service for other brands.

Retuning Service

Normally, a handpan stays in tune for around 3–5 years. When tuning does shift, it usually happens gradually and evenly across all notes. If a single note goes out on its own, it's typically due to being struck too hard or hit with a solid object.

If your handpan needs re-tuning, we're happy to help! Here's how it works:

1. Pack your handpan in the original box and foam it arrived in.
2. Send us a video clearly demonstrating the tuning issue.
3. We'll review the video and get back to you with a retuning quote.

To get started, please contact us using the email address you used to place your original order so we can locate it easily.

For full details, visit our Retuning Policy page.

All of NovaPans Handpans are hand-tuned /hand-built in China(HK) and undergo rigorous quality checks by professionals from Europe and the USA.

1. Always play your handpan the right way — remove all jewellery before playing, and be gentle on the note pads. Never strike them with anything hard, including your knuckles. Always use the soft pad of your fingers to tap the notes. You don't need to hit hard — hit it right, and the sound will follow.

2. Store your handpan in a cool, dry place away from direct sunlight and heat — ideally kept in its case when not in use. Moisture and heat can damage the metal over time.

3. Occasionally clean your handpan with a microfibre cloth, ideally after each use.

4. Regularly apply oil to your handpan, particularly for Nitrided Steel models, to prevent rust. We recommend fractionated coconut oil, but any rust-prevention oil will do.

Check out our article on caring for your handpan in the Australian climate for tips on natural hazards to avoid, helping to ensure your instrument's longevity.

We have numerous handpan song tutorials for beginners and advanced players alike available on our site in the Tutorials section.

We also have a complete free handpan course available with over ten lessons created by David from NovaPans.